Simulation-based performance and reliability analysis of business processes

TitleSimulation-based performance and reliability analysis of business processes
Publication TypeConference Paper
Year of Publication2015
AuthorsBocciarelli, P., Andrea D'Ambrogio, A. Giglio, and E. Paglia
Conference NameProceedings - Winter Simulation Conference
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN Number9781479974863
KeywordsAutomated methods, Business analysts, Business Process, Design alternatives, Joint performance, Performance and reliabilities, Process Modeling, Reliability, Reliability analysis, Simulation-based analysis

The use of process modeling combined with the use of simulation-based analysis provides a valuable way to analyze business processes (BPs) and to evaluate design alternatives before committing resources and effort. The simulation-based analysis of BPs usually addresses performance in terms of efficiency, i.e., focusing on time-related properties (e.g., throughput or execution time). Differently, this paper proposes an automated method for the analysis of BPs in terms of both efficiency-related performance and reliability. In addition, the method allows business analysts to carry out a joint performance and reliability analysis by introducing a so-called performability attribute. The proposed method is illustrated by use of a running example dealing with a conventional e-commerce scenario. © 2014 IEEE.